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Remedy 9 can be delivered from the BMC cloud or your own data center.
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The Developer Studio empowers developers to create their own forms, workflow, objects, and data structures.
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The Foundation IT Portal is accessed from a standard web browser, and can be configured to deliver role based functionality to individual members of the IT organization through customizable content channels.
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Assuming api version 7.0, both arapi70and arutil70need to be on the classpath. Could be 75, 63, or 60, doubt you're dealing with anything older than that. You need 2000 points (I think) to edit someone elses... I would be using this in a Novell Identity Manager driver instance, and we need those specific JAR's to get the driver working in the first place.